1: Ordering
1. Online negotiation, directly click on Wangwang to contact customer service
2. Shenzhen Sales Department:
Contact person: Mr. Ma
Mobile phone: 13423921676
Please make sure to contact our receptionist before placing an order
2: Process
The client submits the design draft, our company confirms the documents, the client pays the sampling fee and deposit, our company arranges the sampling and sends out the samples, the client confirms that the samples meet the standards and agrees to production, our company arranges production, and the client pays the remaining balance before shipment.
3: Special requirements
Our company defaults to packaging each piece of goods in white card head PP hanging bags with paper cards. Ten or fifty pieces are packed in a large package (without mixing models or colors), and every 500-1500 pieces are packed in a cardboard box (55 * 35 * 45CM). If there are any other special requirements, please explain them clearly to our business reception. The expenses incurred due to the customer's requirements will be borne by the customer. If there are no special requirements, we will arrange production according to industry practices or default specifications. If the special requirements are not clearly explained before placing the order and are not met after shipment due to special requirements, we will not return the product.
4: Question
All products in our company are packaged by default, and any issues with the products need to be discussed with our sales representatives. We adhere to the principle of prioritizing quantity over quantity. (Duoduo discounts)
The digital grid changes frequently, and buyers should order products based on the same day. They cannot request refunds based on the price reduction of the ordered products.
5: Color difference
The pictures on our company's website are all taken from real objects. Due to factors such as camera, lighting, shooting technology, and display color performance, there may be slight differences between the real objects and the pictures. We apologize for any inconvenience caused. If you have high color requirements, please send a sample to us. Our company will make a sample according to the customer's sample color. After the customer confirms that it meets the standards, production can be arranged.
6: Delivery time
We will arrange production and ship to you as soon as possible after your payment. Due to unforeseeable accidents in materials, production, packaging, and other aspects, the actual delivery time may differ from the estimated delivery time. If you have particularly high requirements for delivery time, please communicate with our business in advance before placing an order.
We will try our best to deliver according to the customer's requirements. For some items that need to be shipped, we will prioritize the convenience of the customer, but we do not guarantee that they will be shipped as specified.
7: Returns and exchanges
All products of our company undergo strict quality, specification, and quantity inspections before shipment. However, if there are any quality, specification, or quantity issues after receiving the goods, please contact our salesperson in a timely manner. After our salesperson confirms that the problem is with us, we can return, exchange, or replenish the goods. The customer will be responsible for the shipping and other costs incurred.
() Additional explanation:
Please ask the buyer to inspect the goods at the time of receipt. If the personnel need to sign before inspecting the goods, they need to be present for inspection. If there are transportation problems with the goods, the personnel need to provide third-party evidence and timely provide relevant photos and other materials to facilitate our claim. If problems are discovered after the employee leaves, we are unable to collect evidence or make claims for the buyer.
Please contact the salesperson before purchasing to inquire about the transportation, packaging, specifications, and other details of the products you need to purchase. This will allow you to accurately obtain detailed information about the products and reduce unnecessary misunderstandings.